Privacy Policy
At Martin Germont, we value the privacy of our customers and website visitors.
Martin Germont (“we”, “us”, “our”) operates the website www.martingermont.com. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, interact with our advertisements, or use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will request your consent before collecting or using certain types of personal information, cookies, marketing tools, or tracking technologies.
1. Information We Collect
We may collect personal information directly from you, automatically through our website, or through trusted third-party service providers.
The information we collect may include:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer support messages
Return, exchange, refund, and complaint details
Account login or registration details, if you create an account
Marketing preferences and communication choices
Website browsing activity
Device information
IP address
Browser type
Operating system
Referring website or advertisement
Pages viewed
Products viewed
Products added to cart
Checkout activity
Purchase activity
Date and time of website access
General location information based on IP address
We do not intentionally collect sensitive personal information unless it is necessary for a specific service, required by law, or voluntarily provided by you.
2. Payment Information
When you make a purchase on our website, payment processing is handled by trusted third-party payment gateway providers. We do not store your full credit card, debit card, UPI, net banking, wallet, or banking credentials on our own systems.
Payment providers may collect, process, and store your payment information according to their own privacy policies and security standards.
3. How We Use Your Information
We may use your information for the following purposes:
To process and fulfill your orders
To deliver products to your shipping address
To confirm orders, payments, delivery, returns, exchanges, and refunds
To provide customer support
To respond to your questions, complaints, or requests
To manage your customer account
To improve our website, products, services, and customer experience
To detect, prevent, and address fraud, abuse, technical issues, or security risks
To personalize your shopping experience
To remember your preferences
To analyze website traffic and performance
To measure advertising performance
To show relevant advertisements
To create and improve marketing audiences
To send promotional emails, SMS, WhatsApp messages, offers, product updates, and other marketing communications where permitted by law or where you have opted in
To comply with legal obligations, tax requirements, accounting rules, and lawful government requests
To protect our rights, business interests, property, customers, and website users
4. Order Communication and Marketing Communication
We may contact you by email, phone, SMS, WhatsApp, or other available communication channels regarding your order, payment, delivery, return, exchange, refund, or customer service request.
We may also send promotional messages, offers, product updates, abandoned cart reminders, and marketing communications where permitted by law or where you have opted in.
You can opt out of marketing communications at any time by using the unsubscribe option, replying with an opt-out request where available, or contacting us at help@martingermont.com.
Please note that even if you opt out of marketing messages, we may still contact you for important order-related, account-related, legal, or service-related communications.
5. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to improve your browsing and shopping experience.
A cookie is a small text file stored on your device when you visit a website. Cookies help us remember your preferences, understand website usage, improve website performance, and provide a more personalized experience.
We may use cookies and similar technologies for:
Website functionality
Shopping cart operation
Checkout functionality
Account login
Security and fraud prevention
Remembering preferences
Website analytics
Advertising measurement
Retargeting advertisements
Personalized marketing
Understanding how visitors use our website
Improving our products and services
Most browsers automatically accept cookies, but you can change your browser settings to block, delete, or control cookies. If you disable cookies, some parts of our website may not work properly.
Where required by applicable law, we may display a cookie banner or privacy preference tool that allows you to manage your cookie and tracking choices.
6. Advertising, Analytics, and Meta Data Sharing
We use advertising and analytics tools to help us understand customer activity, measure advertisement performance, improve our marketing, and show more relevant advertisements.
These tools may include Shopify analytics, Meta Pixel, Facebook Conversions API, advanced matching, Facebook & Instagram by Meta, Google tools, and other advertising or analytics service providers.
When you visit our website, click our advertisements, view products, add items to cart, begin checkout, complete a purchase, or interact with our store, certain information may be collected or shared with advertising and analytics partners.
This may include:
Name
Email address
Phone number
Billing or shipping location
IP address
Device information
Browser information
Pages viewed
Products viewed
Cart activity
Checkout activity
Purchase activity
Order value
Advertisement interaction data
Website browsing behavior
Some customer identifiers may be hashed or protected before being shared for matching and measurement purposes. These tools help match website activity to advertising platforms so that we can measure conversions, improve ad targeting, prevent duplicate event tracking, and understand how customers interact with our store and advertisements.
We do not share your payment card number, banking password, account password, or full payment credentials with Meta or advertising platforms for advertising purposes.
Customers may be able to manage or disconnect certain website activity from their Meta account through their Facebook or Instagram privacy settings, including settings related to activity outside Meta technologies.
You may also manage cookies through your browser settings, cookie banner choices where available, and applicable privacy settings provided by third-party platforms.
7. Third-Party Service Providers
We may share your information with trusted third-party service providers who help us operate our business and provide services to you.
These may include:
Shopify and website hosting providers
Payment gateway providers
Shipping and courier partners
Order fulfillment partners
Technology and IT service providers
Customer support tools
Email, SMS, and WhatsApp communication providers
Marketing and advertising platforms
Analytics providers
Fraud prevention and security providers
Professional advisors such as accountants, auditors, or legal advisors
Government, regulatory, tax, or law enforcement authorities where required by law
These third parties are allowed to use your information only for the services they provide to us or as otherwise permitted by law. We expect our service providers to protect your information and use it responsibly.
8. Shopify
Our store is hosted and operated using Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Your information may be processed by Shopify for store operations, checkout, payments, fraud prevention, analytics, security, and other services connected with operating our online store.
Shopify may process your information according to its own privacy practices and applicable agreements.
9. Legal Requirements and Protection of Rights
We may disclose personal information if required to do so by law, regulation, court order, government request, legal process, or law enforcement request.
We may also disclose information when we believe it is necessary to:
Protect our legal rights
Protect our business interests
Prevent fraud or misuse
Enforce our terms and policies
Protect the safety of customers, website users, employees, partners, or the public
Investigate security or technical issues
Comply with tax, accounting, regulatory, or legal obligations
10. Data Security
We use reasonable security measures to help protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
Our website uses secure technology, including Secure Socket Layer (SSL) encryption, to help provide safer transmission of personal information.
Only authorized employees, team members, and trusted third-party service providers who need access to your information for business purposes are allowed such access.
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We may retain information for:
Order fulfillment
Customer support
Returns, exchanges, and refunds
Accounting and tax records
Legal compliance
Fraud prevention
Security
Business records
Dispute resolution
Marketing records, unless you opt out or request deletion where applicable
When personal information is no longer required, we may delete, anonymize, or securely store it according to applicable law and business requirements.
12. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request updating of your personal information
Request deletion of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Manage cookies and tracking preferences
Ask questions about how your information is used
Raise a complaint or concern about privacy practices
To make a privacy request, contact us at help@martingermont.com.
We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law, for fraud prevention, tax records, accounting records, legal claims, order history, or legitimate business purposes.
13. Opting Out of Marketing
You may opt out of promotional emails, SMS, WhatsApp messages, or other marketing communications at any time.
You can opt out by:
Using the unsubscribe link, if available
Following the opt-out instructions in the message
Contacting us at help@martingermont.com
Even after opting out, you may still receive order-related or service-related messages.
14. Children’s Privacy
Our website and products are not intended for children under 18 years of age.
We do not knowingly collect personal information from children under 18 without appropriate consent where required by law. We do not knowingly conduct targeted advertising directed at children or behavioral monitoring of children.
If you believe that a child has provided personal information to us, please contact us at help@martingermont.com, and we will take appropriate steps to review and delete such information where required.
15. International Data Transfers
Some of our service providers, including website hosting, analytics, advertising, payment, and technology providers, may process information in countries outside your location.
When your information is transferred or processed outside your country, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable law.
16. Server Logs
To make our website effective, secure, and user-friendly, the systems that operate our website may automatically collect certain information each time you visit.
This information may be stored in server logs and may include:
IP address
Browser type
Operating system
Device details
Referring website
Pages visited
Time spent on the website
Date and time of access
General browsing activity
This information helps us understand how visitors use our website, detect technical issues, prevent misuse, improve website performance, and enhance security.
We may use or share this information in an aggregated or non-personally identifiable form with partners, service providers, or business advisors.
17. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, payment gateways, courier services, social media pages, or other external services.
This Privacy Policy applies only to information collected by Martin Germont through www.martingermont.com and related services.
We are not responsible for the privacy practices, policies, content, or actions of any third-party websites or services. We encourage you to review their privacy policies before sharing personal information with them.
18. Sale or Transfer of Business
If Martin Germont is involved in a merger, acquisition, restructuring, sale of assets, financing, or transfer of business, your information may be transferred as part of that transaction.
In such cases, we will take reasonable steps to ensure that your personal information continues to be protected in accordance with this Privacy Policy or applicable law.
19. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time by posting the revised version on our website.
The updated Privacy Policy will become effective once posted, unless otherwise stated.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
Where required by law, we may provide additional notice or request consent for material changes.
20. Contact Us
If you have any questions, concerns, requests, or complaints about this Privacy Policy or how we handle your personal information, you can contact us at:
Martin Germont
Website: www.martingermont.com
Email: help@martingermont.com
Phone: +91 9897718499
Business Hours: 11 AM to 5 PM, Monday to Friday
