At Martin Germont, we value the privacy of our customers and website visitors.

Martin Germont (“we”, “us”, “our”) operates the website www.martingermont.com. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, interact with our advertisements, or use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will request your consent before collecting or using certain types of personal information, cookies, marketing tools, or tracking technologies.

1. Information We Collect

We may collect personal information directly from you, automatically through our website, or through trusted third-party service providers.

The information we collect may include:

Name

Email address

Phone number

Billing address

Shipping address

Order details

Payment-related information

Customer support messages

Return, exchange, refund, and complaint details

Account login or registration details, if you create an account

Marketing preferences and communication choices

Website browsing activity

Device information

IP address

Browser type

Operating system

Referring website or advertisement

Pages viewed

Products viewed

Products added to cart

Checkout activity

Purchase activity

Date and time of website access

General location information based on IP address

We do not intentionally collect sensitive personal information unless it is necessary for a specific service, required by law, or voluntarily provided by you.

2. Payment Information

When you make a purchase on our website, payment processing is handled by trusted third-party payment gateway providers. We do not store your full credit card, debit card, UPI, net banking, wallet, or banking credentials on our own systems.

Payment providers may collect, process, and store your payment information according to their own privacy policies and security standards.

3. How We Use Your Information

We may use your information for the following purposes:

To process and fulfill your orders

To deliver products to your shipping address

To confirm orders, payments, delivery, returns, exchanges, and refunds

To provide customer support

To respond to your questions, complaints, or requests

To manage your customer account

To improve our website, products, services, and customer experience

To detect, prevent, and address fraud, abuse, technical issues, or security risks

To personalize your shopping experience

To remember your preferences

To analyze website traffic and performance

To measure advertising performance

To show relevant advertisements

To create and improve marketing audiences

To send promotional emails, SMS, WhatsApp messages, offers, product updates, and other marketing communications where permitted by law or where you have opted in

To comply with legal obligations, tax requirements, accounting rules, and lawful government requests

To protect our rights, business interests, property, customers, and website users

4. Order Communication and Marketing Communication

We may contact you by email, phone, SMS, WhatsApp, or other available communication channels regarding your order, payment, delivery, return, exchange, refund, or customer service request.

We may also send promotional messages, offers, product updates, abandoned cart reminders, and marketing communications where permitted by law or where you have opted in.

You can opt out of marketing communications at any time by using the unsubscribe option, replying with an opt-out request where available, or contacting us at help@martingermont.com.

Please note that even if you opt out of marketing messages, we may still contact you for important order-related, account-related, legal, or service-related communications.

5. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to improve your browsing and shopping experience.

A cookie is a small text file stored on your device when you visit a website. Cookies help us remember your preferences, understand website usage, improve website performance, and provide a more personalized experience.

We may use cookies and similar technologies for:

Website functionality

Shopping cart operation

Checkout functionality

Account login

Security and fraud prevention

Remembering preferences

Website analytics

Advertising measurement

Retargeting advertisements

Personalized marketing

Understanding how visitors use our website

Improving our products and services

Most browsers automatically accept cookies, but you can change your browser settings to block, delete, or control cookies. If you disable cookies, some parts of our website may not work properly.

Where required by applicable law, we may display a cookie banner or privacy preference tool that allows you to manage your cookie and tracking choices.

6. Advertising, Analytics, and Meta Data Sharing

We use advertising and analytics tools to help us understand customer activity, measure advertisement performance, improve our marketing, and show more relevant advertisements.

These tools may include Shopify analytics, Meta Pixel, Facebook Conversions API, advanced matching, Facebook & Instagram by Meta, Google tools, and other advertising or analytics service providers.

When you visit our website, click our advertisements, view products, add items to cart, begin checkout, complete a purchase, or interact with our store, certain information may be collected or shared with advertising and analytics partners.

This may include:

Name

Email address

Phone number

Billing or shipping location

IP address

Device information

Browser information

Pages viewed

Products viewed

Cart activity

Checkout activity

Purchase activity

Order value

Advertisement interaction data

Website browsing behavior

Some customer identifiers may be hashed or protected before being shared for matching and measurement purposes. These tools help match website activity to advertising platforms so that we can measure conversions, improve ad targeting, prevent duplicate event tracking, and understand how customers interact with our store and advertisements.

We do not share your payment card number, banking password, account password, or full payment credentials with Meta or advertising platforms for advertising purposes.

Customers may be able to manage or disconnect certain website activity from their Meta account through their Facebook or Instagram privacy settings, including settings related to activity outside Meta technologies.

You may also manage cookies through your browser settings, cookie banner choices where available, and applicable privacy settings provided by third-party platforms.

7. Third-Party Service Providers

We may share your information with trusted third-party service providers who help us operate our business and provide services to you.

These may include:

Shopify and website hosting providers

Payment gateway providers

Shipping and courier partners

Order fulfillment partners

Technology and IT service providers

Customer support tools

Email, SMS, and WhatsApp communication providers

Marketing and advertising platforms

Analytics providers

Fraud prevention and security providers

Professional advisors such as accountants, auditors, or legal advisors

Government, regulatory, tax, or law enforcement authorities where required by law

These third parties are allowed to use your information only for the services they provide to us or as otherwise permitted by law. We expect our service providers to protect your information and use it responsibly.

8. Shopify

Our store is hosted and operated using Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Your information may be processed by Shopify for store operations, checkout, payments, fraud prevention, analytics, security, and other services connected with operating our online store.

Shopify may process your information according to its own privacy practices and applicable agreements.

9. Legal Requirements and Protection of Rights

We may disclose personal information if required to do so by law, regulation, court order, government request, legal process, or law enforcement request.

We may also disclose information when we believe it is necessary to:

Protect our legal rights

Protect our business interests

Prevent fraud or misuse

Enforce our terms and policies

Protect the safety of customers, website users, employees, partners, or the public

Investigate security or technical issues

Comply with tax, accounting, regulatory, or legal obligations

10. Data Security

We use reasonable security measures to help protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Our website uses secure technology, including Secure Socket Layer (SSL) encryption, to help provide safer transmission of personal information.

Only authorized employees, team members, and trusted third-party service providers who need access to your information for business purposes are allowed such access.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain information for:

Order fulfillment

Customer support

Returns, exchanges, and refunds

Accounting and tax records

Legal compliance

Fraud prevention

Security

Business records

Dispute resolution

Marketing records, unless you opt out or request deletion where applicable

When personal information is no longer required, we may delete, anonymize, or securely store it according to applicable law and business requirements.

12. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request updating of your personal information

Request deletion of your personal information

Withdraw consent where processing is based on consent

Opt out of marketing communications

Manage cookies and tracking preferences

Ask questions about how your information is used

Raise a complaint or concern about privacy practices

To make a privacy request, contact us at help@martingermont.com.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law, for fraud prevention, tax records, accounting records, legal claims, order history, or legitimate business purposes.

13. Opting Out of Marketing

You may opt out of promotional emails, SMS, WhatsApp messages, or other marketing communications at any time.

You can opt out by:

Using the unsubscribe link, if available

Following the opt-out instructions in the message

Contacting us at help@martingermont.com

Even after opting out, you may still receive order-related or service-related messages.

14. Children’s Privacy

Our website and products are not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18 without appropriate consent where required by law. We do not knowingly conduct targeted advertising directed at children or behavioral monitoring of children.

If you believe that a child has provided personal information to us, please contact us at help@martingermont.com, and we will take appropriate steps to review and delete such information where required.

15. International Data Transfers

Some of our service providers, including website hosting, analytics, advertising, payment, and technology providers, may process information in countries outside your location.

When your information is transferred or processed outside your country, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable law.

16. Server Logs

To make our website effective, secure, and user-friendly, the systems that operate our website may automatically collect certain information each time you visit.

This information may be stored in server logs and may include:

IP address

Browser type

Operating system

Device details

Referring website

Pages visited

Time spent on the website

Date and time of access

General browsing activity

This information helps us understand how visitors use our website, detect technical issues, prevent misuse, improve website performance, and enhance security.

We may use or share this information in an aggregated or non-personally identifiable form with partners, service providers, or business advisors.

17. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, payment gateways, courier services, social media pages, or other external services.

This Privacy Policy applies only to information collected by Martin Germont through www.martingermont.com and related services.

We are not responsible for the privacy practices, policies, content, or actions of any third-party websites or services. We encourage you to review their privacy policies before sharing personal information with them.

18. Sale or Transfer of Business

If Martin Germont is involved in a merger, acquisition, restructuring, sale of assets, financing, or transfer of business, your information may be transferred as part of that transaction.

In such cases, we will take reasonable steps to ensure that your personal information continues to be protected in accordance with this Privacy Policy or applicable law.

19. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time by posting the revised version on our website.

The updated Privacy Policy will become effective once posted, unless otherwise stated.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

Where required by law, we may provide additional notice or request consent for material changes.

20. Contact Us

If you have any questions, concerns, requests, or complaints about this Privacy Policy or how we handle your personal information, you can contact us at:

Martin Germont

Website: www.martingermont.com

Email: help@martingermont.com

Phone: +91 9897718499

Business Hours: 11 AM to 5 PM, Monday to Friday