Shipping Policy
At Martin Germont, we aim to deliver your orders safely and on time. We work with trusted courier and logistics partners to ensure a smooth delivery experience.
Shipping Partners
We use reliable courier partners such as Delhivery, Ekart, FedEx, DHL, Bluedart, and other trusted shipping services to deliver your products.
Order Processing Time
Once your payment is verified, it usually takes 24 to 48 hours to process and ship your order.
Please note that order processing does not include weekends or public holidays.
Orders placed after 9:00 AM IST will be processed on the next business day. If you place an order after 9:00 AM IST on Friday, your order will likely be processed and shipped on the following Monday or the next working day.
Delivery Timeline
Delivery time may vary depending on your location and courier availability.
The estimated delivery timeline is usually 2 to 7 working days from the date of dispatch.
In some cases, delivery may take longer due to unforeseen circumstances such as weather conditions, courier delays, remote location serviceability, public holidays, or operational issues.
Shipping Updates
Once your order is shipped, you may receive tracking details through SMS, email, or WhatsApp, depending on the contact details provided at the time of purchase.
You can use the tracking details provided to check the delivery status of your order at any time.
Incorrect Shipping Details
Please make sure your shipping address, phone number, and email address are correct while placing the order.
Martin Germont will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delivery Attempts
Our courier partner may attempt delivery as per their standard process. If the customer is unavailable, unreachable, or refuses to accept the order, the shipment may be returned to us.
In such cases, re-shipping charges may be applicable if the customer requests the order to be shipped again.
Contact Us
For any shipping-related queries, you can contact us at:
Mail: help@martingermont.com
Call: +91 9897718499
Business Hours: 11 AM to 5 PM, Monday to Friday
